Emotional Support Dog Denied by TAP to Finally Fly to Lisbon "Within Days"

Tedy, the emotional support dog of a 12-year-old Brazilian child with autism, is set to reunite with his owner after being denied boarding on two separate occasions by TAP Air Portugal. The national airline has now proposed a solution, allowing Tedy to fly to Lisbon "within days", accompanied by his trainer.

The Controversy

Tedy's situation led to the cancellation of a TAP flight from Rio de Janeiro to Lisbon last Saturday. The airline had initially refused to allow Tedy to travel in the cabin, suggesting instead that he be transported in a pressurized and climatized compartment, a solution the family rejected.

TAP's Stance

TAP maintains that its decision was in line with safety regulations, emphasizing that it does not deviate from procedures "for costs, urgency, or isolated cases". The airline has been in contact with the family, aiming to find a "viable solution" that complies with all norms.

The Resolution

After much back-and-forth, TAP has arranged for Tedy to travel in the cabin under the responsibility of his trainer. This marks a significant development in a story that has captured public attention, highlighting the challenges faced by those relying on emotional support animals.