A technical failure at Lisbon's 112 emergency call center has led to significant delays in ambulance dispatches, according to reports. The issue, which began on Monday afternoon, has caused a duplication of services for the CODU (Centers for Orientation of Urgent Patients), leading to delays in the triage process by the INEM (National Institute of Medical Emergency).
Key Points:
- The problem stems from computer system failures at the 112 Lisbon center, affecting data transmission to the CODU.
- Critical information such as patient names, addresses, and incident details are being lost, requiring emergency services to repeat the information collection process.
- This has resulted in delays of at least 30 minutes in ambulance dispatches, with some calls being lost or left on hold.
Behind the Scenes: A source close to the situation revealed that the technical issue was caused by server overheating, exacerbating the already strained emergency services operating at minimal capacity.
The 112 emergency number, managed by the PSP (Public Security Police), is crucial for directing calls to the appropriate emergency services, including the INEM, fire departments, and maritime authorities. Despite attempts to reach the INEM for comments, no response has been provided at this time.
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